Warranty, Cancellations, Refunds and Returns
Lifetime Warranty Information
NSR TACTICAL stands behind the integrity, durability, and quality of the craftsmanship of our products. Our products are fully warranted against defect in materials and workmanship with a lifetime guarantee. If your product fails due to a manufacturing defect we will repair it at no charge or replace it if we cannot fix it. Only unaltered and unmodified materials and workmanship are covered by this policy. We cannot be responsible for loss or improper use of our products. If your item arrives and is broken please contact us immediately for replacement. To submit a warranty claim please navigate to our Contact Us page. Be as detailed as possible describing your warranty issue.
Contact us immediately if you wish to cancel or change your order. All cancellations will incur a 15% cancellation fee of total purchase. Custom items cannot be changed 7 days after initial date of purchase or if the order has begun production. Orders that have already been shipped are not eligible for cancellation.
No refunds will be issued for custom orders that have entered the production phase or for any orders that have already been shipped. Full refunds may be issued with discretion upon request up to 7 days after date of purchase on CUSTOM items and up to 3 days on QUICK-SHIP items that have not shipped. Any refunds issued after this period will be an 85% refund of the total amount paid. A 15% restocking fee will be withheld by us from the total amount of any approved cancellations. For a store credit, 100% of purchase price will be issued.
Contact us before returning any items, we will not be responsible for items returned without authorization.. Returns are accepted up to 15 days after shipping date and are subject to a 15% restocking fee of the total paid minus the cost of shipping. Buyer is responsible for return shipping. Some custom items may not be eligible for return due to their complexity and uniqueness. If you must return an item due to a warranty issue, please see Warranty Information.
If you wish to exchange an item please contact us